Frequently Asked Questions

We are here to help you. If you cannot find the answer to your question below, please do not hesitate to contact us at: hello@aijuswanacreate.com. Thank you.

About Printable Planners

What is a printable planner?

A printable planner is a planner that is sent to you as a digital product (PDF or ZIP file containing multiple PDFs) that you can download and print yourself.

Please note: a printable planner is not a physical product.

How do I build my own planner?

The beauty of building your own planner is that you can mix-and-match designs and use as many or as few different planner pages as you would like.

We suggest that you start at the “Build Your Own Planner” section. Select your cover page(s), then your calendar(s), productivity page(s), reflection page(s), self-care page(s), and/or finance page(s).

If you want to keep things fresh and exciting, try using a different theme in your planner each month!

What are the themed collections?

Themed collections are a collection of planner pages that are designed according to a particular theme and aesthetic.

How often do you add new themed collections?

We add a new themed collection each week, so make sure you check back weekly to be inspired. Or better yet, join our email list so that you don’t miss a new drop!

What are signature bundles?

Our signature bundles are planners that are pre-built for you.

Our first signature bundle is The Beautiful Life By Design Bundle consisting of 25 printables packaged specially for you. We selected these 25 printables because they span from productivity to self-care, with the goal of helping you to create a beautiful life by design!

What are $1 deals?

$1 deals are exactly as they sound - nope, it’s not too good to be true! Shop a curated selection of special printables always available to you for $1 - every day, all day.

Do you offer any free printables?

Yes, we do. Each week, with the launch of a new themed printable, we offer a free printable to our email subscribers. Our free printables are exclusive to our email list, and are not available for free or for sale anywhere else.

What paper size should I order?

Our printable planners are available in two paper sizes: US Letter (8.5 x 11 in) and A4 (210 x 297 in).

US Letter paper is most commonly used in North American countries. It is the standard paper size in these countries and can be used in most home and office printers.

A4 paper is internationally recognized and can be used in most home and office printers outside of North America.

If you have any doubt, please check with your printer (home, office, or local print shop) before placing your order to ensure that you order the correct paper size.

Downloading & Printing

How (and when) will I receive my printable planner?

Once you have completed your purchase, you will automatically receive a purchase confirmation email including your download link within a few minutes.

Although you should receive your purchase confirmation email and download link almost immediately, please allow up to 30 minutes for receipt…because…technology!

Please note: you will not receive a physical product.

How do I access my printable planner once I receive the download link?

Your download will be in the form of either a PDF or a ZIP file containing multiple PDFs.

To open a PDF:

You will need a PDF viewer. Adobe Reader is the most common PDF reader and is available for free here.

To open a ZIP file:

You will need to unzip the ZIP file on a computer (not a tablet or mobile phone).

If you are using a PC (Windows), right-click the ZIP file, select Extract All, and then follow the instructions.

If you are using Apple (Mac), double-click the ZIP file and a new, unzipped folder will be automatically created.

Is there a limit to how many times I can print my printable planner?

No, there is no limit. You can print your purchase as many times as you like. Since all of our planners are undated, this means you can use your favorites year-after-year!

Please note: Your purchase is intended for your own personal use only. You cannot sell, share, reproduce or redistribute the files in any form, digital or printed.

Where should I print my printable planner?

You can print your printable planner at home, at work (if permitted), at your local print shop, or anywhere else that you see fit. The choice is yours!

Our printable planners are available in standard US and International paper sizes, so finding a printer locally that is up to the task should not be a problem.

Troubleshooting

I purchased a printable planner, but I have not yet received an email with the download link. What should I do?

In the unlikely event you do not receive your download link, please do not hesitate to contact us. But first…

1) Have you waited at least 30 minutes since completing your purchase? If not, please sit tight and trust your download link is on the way!

2) Sometimes our emails end up in the spam folder. Please check your spam folder for an email from ‘hello@aijuswanacreate.com’ with the subject heading ‘Your printable planner is ready to download!’.

If you have waited at least 30 minutes since completing your purchase and checked your spam folder and you still do not see your email with the download link, please contact
us at ‘hello@aijuswanacreate.com’ and we will be happy to resolve your issue for you.

I am unable to download my purchase. What should I do?

Here are a few things that you can try:

1) Are you trying to download your purchase on a phone or tablet? This may be the problem. Please try to download your purchase again using a computer.

2) Your browser may be blocking downloads. Please make sure you deactivate any browser plugins that may block downloads.

3) Are you using the latest version of your browser? If not, please update your browser.

If you are still unable to download your purchase, please contact us at ‘hello@aijuswanacreate.com’ and we will be happy to resolve your issue for you.

Payments & Refunds

What payment methods do you accept?

We accept all forms of major payment, including: credit/debit card (Visa, Mastercard, Discover and American Express) and Paypal.

What is your refund policy?

Since all of our products are digital products, we do not issue refunds.

However, if for any reason whatsoever you are not satisfied with your purchase, please do not hesitate to contact us at 'hello@aijuswanacreate.com' and we will do our best to resolve your issue.

Contact

How can I contact you?

Please do not hesitate to contact us at: hello@aijuswanacreate.com. Thank you.